After an Accident
The minutes and hours following an accident can be hectic and adrenaline-filled. Here are ten important things to remember in the heat of the moment:
- Remain calm.
- Assess the scene. Do not get out of your car if it is not safe to do so.
- Check for injuries.
- Call the police. Tell them where you are, what happened and if there are injuries.
- DO NOT admit fault.
- Exchange information with the other drivers. Get: NAME, ADDRESS, PHONE, INSURER’S NAME, INSURER’S PHONE and POLICY NUMBER for all of the drivers involved.
- Get names and phone numbers of witnesses.
- Take photos/video of the scene including the damage to all cars. Cell phone photos will work to document initial damage.
- Write down/record your record of the events.
- If the police respond, find out where to get a copy of the police report for your claim. If the police do not come to the scene, ask police dispatch where you can file an incident report.
Filing the Claim
Filing a claim can be a confusing process. To help, notify your agent or insurance company about the accident as soon as possible while the details are still fresh in your mind.
When you call, have available the police report, your insurance card or declarations page, and all of the information collected at the scene.
Ask questions. Make sure you understand who's coverage pays for which damages. If there were injuries, ask if you live in a fault or no-fault state. In a no-fault state a driver does not have to prove the crash was somebody else’s fault before being reimbursed for medical expenses up to an amount listed in the policy. In a no-fault state, Personal Injury Protection or PIP will be a listed coverage on the declarations page.
If it was a multi-car accident, the insurance companies involved may investigate the circumstances of the crash. A claims adjuster will likely want to examine the damage to the car and talk with you about the accident. Your insurance company will use the adjuster’s findings as the basis of their settlement.
If it was a minor accident and the car is still drivable, the company may offer you several auto repair shops to choose from that can also act as the adjuster for the claim.
Be sure to document all of your interactions with your insurance company and auto/body shop in order to make sure you get the most reimbursement.